Privacy Policy

Crow & Smith Law (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website at www.crowandsmithlaw.com or submit a consultation request.

Information We Collect

We may collect the following types of information:

Contact information — your name, email address, and phone number when you submit a consultation request.
Case information — a brief description of your legal matter, if you choose to provide it.
Usage data — IP address, browser type, pages visited, and time spent on the site, collected automatically via standard web server logs.
Referral source — how you heard about us, if you choose to share that.

How We Use Your Information

We use the information we collect to:

Respond to your consultation requests and inquiries.
Communicate with you about your legal matter.
Manage our client intake process through our case management system (Clio).
Improve our website and better understand how visitors use it.
Comply with applicable legal and ethical obligations.

Confidentiality

Information you share through our website is treated as confidential. However, please be aware that submitting a consultation request does not create an attorney-client relationship. An attorney-client relationship is only formed when a written fee agreement has been signed by both you and an attorney at Crow & Smith Law.

How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

Service providers — we use trusted third-party platforms (website data storage, CRM for case management) that are bound by confidentiality obligations.
Legal requirements — if required to do so by law or in response to a valid legal process.
With your consent — for any other purpose with your explicit permission.

Data Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, disclosure, or loss. Our website uses HTTPS encryption for all data in transit. Consultation data is stored securely and access is restricted to authorized staff only.

Our website may use essential cookies required for basic functionality (such as session management). You can configure your browser to refuse cookies, though some features of the site may not function properly as a result.

Third-Party Links

Our website contains links to external sites such as the North Carolina court system, DMV, and other legal resources. We are not responsible for the privacy practices or content of those websites.

Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Your Rights

You have the right to:

Request access to the personal information we hold about you.
Request correction of any inaccurate information.
Request deletion of your personal information, subject to any legal retention requirements.

To exercise any of these rights, please contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects when the policy was last revised. Continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Crow & Smith Law

310 Craven St. New Bern, NC 28560

505 Main St. Bayboro, NC 28515

Phone: 252-631-1270